ARTICLE 9 RIGHT OF WITHDRAWAL
All purchases made by the Consumer Customer at the Site are covered by the guarantee of the right of withdrawal, which gives the opportunity to return, for any reason, the purchased product and to obtain a refund of the expense incurred within 14 days.
To exercise this right within 14 business days from the date of delivery of the goods, simply notify the Seller that you wish to withdraw in whole or in part from the purchase by any express statement to that effect (e.g., by e-mail). Within the same period of time, the Customer shall arrange, using a shipping method of his choice, for the shipment of the goods reinstated in their original, undamaged and in perfect condition complete with all their parts and carefully packed to the Seller’s premises.
The package must include all documents received. We recommend insuring the shipment against theft and shipping damage. COD packages will not be accepted. The only fees required are those related to the return of the product. Upon receipt of the goods, once the integrity of the returned Product has been verified, no later than 14 days, the Seller will refund the cost of the shipped goods. Expenses incurred in returning the goods are excluded from the refund. The risks of transportation for the return of the Products are fully borne by the Customer, as well as the costs necessary to return the Products subject to withdrawal. Finally, without prejudice to the foregoing, please note that the Customer is responsible for any diminution in the value of the Products resulting from handling the goods other than what is necessary to establish their nature, characteristics, and operation.
The Customer expressly acknowledges and agrees that:
– To products received by more than 15 working days;
– In case the purchased products have been used even partially;
– in case of purchase of packaged and sealed products that are not suitable to be returned for hygienic or health protection related reasons and have been opened after delivery;
– In case of supplying goods that are likely to deteriorate or expire quickly;
– In case of supply of goods that after delivery are by their nature inseparably mixed with other goods.
Need help? Contact us
In case you need more information write to us via the contact form.